Privacy & COOKIES Policy
TCH Group believes that the best way to protect the privacy of users of www.tchgroup.uk (the “Site”) is to tell you what information we gather about you and ensure that you understand and consent to our use of this information.
We take your privacy seriously. This page lets you know how we will process and protect any data you share with us.
User Privacy and Data Protection
We aim to comply with:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
Our data protection policy is based on the following principles:
- We recognise the need for user privacy and data protection legislation compliance
- We understand we have a duty of care to our clients and partners
- We only collect and process Data that is absolutely necessary and in the best interests of our clients and partners, and any data collected will be for the purpose of the services we provide
- We will never pass any client Data to a third party unless we have your express permission and it is in your best interest
- We endeavour to ensure that all our Data is correct and up to date
We only collect identifiable personal data or information that is specifically and voluntarily provided by a visitor to our website. We receive limited identifiable information, such as name, title, company address, email address, and telephone numbers, from website visitors. Typically, identifying information is collected to:
- Register for certain areas of the Site
- Enquire for further information
- Sign up to our mailing list
- Distribute requested reference materials
- Visitors are also able to send emails to us through the website. Their messages will contain the user’s screen name and email address, as well as any additional information the user may wish to include in the message
This information is stored in our Hubspot customer database. The database enables TCH Group to provide you with any information you or we request.
We may also use this information to track activity on the Site. We do this in order to have a better understanding of how visitors use the Site. We will only use your information for the purposes set out below if you have indicated that you wish us to use your information in this way when submitting the information.
We may use your personal data for future email mailings, general correspondence and correspondence which may relate to you. If you would rather not receive future marketing emails from us please inform us by email to email@example.com We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
By using the Site and submitting information, you consent to the collection and use of your personal information by us as described above; and the transfer of your personal information to countries outside of the UK
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, or unsubscribe please contact us as at firstname.lastname@example.org
Contact Forms and Emails
If you contact us using the form on our contact page, the information you provide will be transferred to us via email, which will then be stored in our database.
If you sign up for our email newsletter your email address will be stored in our HubSpot CRM database which is accessed by our marketing department and also our chosen marketing services provider.
You can request removal of your email address from this service. You will be able to unsubscribe from email newsletters at any time. A link to do so will be at the foot of every newsletter.
Alternatively, you can contact us at email@example.com to request to be removed from our mailing list.
Cookies and Site Visitor Tracking
By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. We have sought to set up our Site so as to notify you before a cookie is used. However, if you choose to reject all cookies, you may be unable to use parts of the Site.
We do not disclose information about your individual visits to the Site or information, which identifies you to any third parties unless we have your prior consent or unless required by law, local regulators and law enforcement officers.
It is our policy to virus-check documents and files before they are posted on this Site. However, we cannot guarantee that documents or files downloaded from this Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using this Site.
You must not post or provide to us via this Site, any document or file which you believe may contain a virus. You must virus-check any document or file which you intend to post or provide to us via this Site.
Unfortunately, no data transmission can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
You remain responsible for the security of your computer at all times.
In line with ICO data protection regulations, we are obliged to report any data breaches. We will adhere to the requirement to do so within 72 hours and will report to the appropriate authorities. This also applies to any data theft.
The data controller of this website is: The Consumer Helpline a company registered in England. Registered number 09881508 (ICO: za171658) and whose registered office is at:The Refinery,
Data Protection OfficerCarl WheatleyHead of IT
This policy was last updated on Monday 30th November 2022 by Dawn-Louise Kerr.