How can TCHGroup add value to your business? 

You're in the right place. Enjoy our Case Studies, Video Testimonies and Company Brochure


We pride ourselves on being a partner of choice to our clients.

We know that client relationships aren’t built overnight.  TCHGroup has a family culture that builds strong foundations and principles for our business.

We find that effective relationships are all about the culture and means of communication.

Hear directly from one of our clients by watching this video testimony. 

Ospreys Rugby Club

Case Study

We're excited to share our three-year journey with Ospreys Rugby Club, focusing on boosting their season ticket sales and bringing back fans who hadn't renewed their tickets. 

Check out our video case study to see how we tackled these challenges together. Ospreys even said working with us felt like we were part of their team—something we’re really proud of!

This has been the most seamless transition I have ever been involved in, thank you for your time in planning and your regular communications to keep us up to date.
Client A
The Business Helpline has been extremely helpful in securing better utilities deals for our business. As a not-for-profit it’s vital we make savings where we can during such difficult times. The team have sourced us fantastic energy prices and looked after us for many years, working with us in a timely manner whilst not putting us under any pressure. A fantastic company to work with and we hope to continue this relationship into the future.
Client B
Having started my business in 2016 looking into business energy was all new to me. The Business Helpline (TBH) simplified the process, making everything easier to understand whilst arranging my energy and broadband. Year on year I have continued work with TBH and every year I’ve been pleased with what they’ve done for me. Even now with prices increasing as they are, TBH have negotiated what I believe is the best deal for me.
Client C
Working with people in our passionate sector is very rewarding as people share their stories when they feel comfortable with those they are speaking to. The team at TCH has made this activity very easy for us. They understood our priorities, knew where to source additional background information and delivered above and beyond our expectations. At no point did any of our previous ticket buyers feel pressured, instead many of them commented that the people on the telephone felt like one of our staff in the grounds, so knowledgeable on the game of rugby, they felt like they were talking to a friend. They made our decision to continue to work with them for many years to come a no brainer, and we look forward to building on this strong foundation.
Client D

Company Brochure


Experience the TCH Difference

The TCH Group was founded with one simple vision: to deliver exceptional global BPO services with the care and empathy that can only be formed in a business with a family feel (and some of the Welsh charm).



Carbon Emissions Disclosure


Annual Carbon Emission Disclosure

As the demand for responsible credentials from customers continues to rise, we entered CGI’s GreenStart programme, an initiative which provides an opportunity for SME businesses to begin their journey toward a more sustainable future.

Our new initiative, “Our World”, is an important part of our sustainability vision. This focus on sustainability will provide holistic benefits not only to our company but also to our customers and partners.


Case Studies

Onshore & Offshore Solution

A Utilities client came to us wanting to reduce their costs and have a blended UK and SA operation. Having a dual country location would help extend their servicing hours to clients just using timezone differences rather than any addition to costs for resources. They wanted the management of the service to be from the UK.

TPI Solution - The Business Helpline

The Business Helpline is part of the TCHGroup as their TPI for the B2B Utilities Market. Since 2017, they have grown a customer base of 3000 unique customers and completed over 7000 contracts. As a TPI, they source their own B2B data and targets and need to create sales opportunities via List Data, Energy Switching, Hot Leads & Email Marketing. 


Data Cleansing Solution


This client needed assistance updating customers' addresses, ready to post tickets to existing customers. They faced challenges with outdated and inaccurate data, leading to decreased productivity, increased call abandonment rates, and reduced conversion rates. To address these issues, we initiated a comprehensive data cleanse campaign.