2 min read
In a world where customer service is paramount, the contact centre industry stands at the forefront of delivering exceptional experiences. As we navigate the dynamic landscape, the role of Artificial Intelligence (AI) has become a hot topic....
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1 min read
In today's dynamic energy landscape, staying ahead of industry challenges is crucial. Ever more being a topic of discussion in the news, the growing...
2 min read
The Consumer Helpline and SO Coffee, showcasing two Welsh companies coming together to make an impact with a difference.
1 min read
The Consumer Helpline (TCH) is delighted to announce the latest member of our global family network - TCH South Africa.
1 min read
We are proud to announce a new multi-year partnership with The Ospreys that will see TCH take up a place on the back of the Ospreys shirt ahead of...
1 min read
TCH Group is proud to begin the journey of becoming a more sustainable business, working in collaboration with CGI to launch our initiative "Our...
1 min read
What makes a successful leader? The team at The Consumer Helpline asks this question as we launch our Future Leaders Programme.
8 min read
January is National Mentoring Month. At The Consumer Helpline, we know that mentoring staff is essential to help them grow and develop their skills...
3 min read
The Consumer Helpline is delighted to announce a new ownership structure following a Buy-in Management Buy-out (BIMBO) funded by SME Capital. This is...
1 min read
Working in a contact centre in Wales is an exciting and rewarding career opportunity. As the primary point of contact for The Consumer Helpline, the...
