Changing the BPO Game one client at a time

The Consumer Helpline has a family culture that builds strong business foundations. We operate across multiple sectors including energy, travel insurance, retail, sports and finance. We are your partner of choice for your business.



In 2023...

Christmas Gifts Donated
in 2023

Why Wales?

Founded in 2016, The Consumer Helpline has led by example. We have the people, technology, and expertise that can help produce outstanding results, empowering you to focus on what you do best.

Data Management and Cleansing

Ensuring the accuracy, consistency, and security of data is crucial in any industry. That's why we go the extra mile to validate, clean, and standardise data to maintain its quality.

Supporting Growing Businesses

We know that scaling your business can be tough, but we've got you covered. Our leadership team has 70+ years of experience in delivering award-winning contact-centre services.

Multi Language Support

We understand the need to provide multilingual support. It‘s why we've invested in LiveChat+ and Chatbot+ technology which can handle live conversations and FAQs in over 100 languages.

Making a Difference

We do the right thing, simply because it's the right thing to do.  We use our expertise and resources to break through boundaries and achieve more together.


Values are only important if you live by them

At The Consumer Helpline and across The TCH Group, we believe values are only worth something if you live by them. That's why we strive to embody our values in everything we do. It's not just what we do, it's how we do it. We're passionate, have integrity, and walk in our customers' shoes.

Wellbeing Matters

In 2023, we launched our wellness programme. 
This holistic initiative is all about giving our people the tools they need to live their best life.

From physical fitness to mental health, and even financial wellbeing.  We kicked off our programme with a bang! Our first with ex-Osprey Lloyd Ashley gave us some amazing insights into the importance of creating space and time to focus on our mental health.





We're great at what we do

But don't just take our word for it. We pride ourselves on doing things a bit differently here, and it seems like others have taken notice.

Our Training Team is top-notch, providing our employees with the skills they need to succeed in their roles. And our Advisors? They're not your average customer service agents. They go above and beyond. Our company as a whole has been recognized for its innovative and effective approach in the industry too.