We don't generate leads. We generate revenue. At scale. With proof.
The Conversion Hub is a UK BPO partner built around phenomenal people. We build, train and run revenue generating sales teams, customer service teams and technical support teams — all UK based, all Academy trained, all measured on outcomes.
More than a sales operation.
We deliver phenomenal teams.
We're known for revenue — but TCH is a full service UK BPO partner. We build, train and run three kinds of team for our clients: sales teams that generate revenue, customer service teams that protect your brand, and technical support teams that keep customers up and running. All UK based. All Academy trained. All measured on outcomes, not just calls handled.
Convert what others throw away.
Lost baskets, dormant leads, ghosted enquiries — the work most teams ignore is the work TCH was built for. Trained sales professionals re engage and close, at a margin you can predict and a cost you can model.
See the revenue we generate →Phenomenal customer service.
Dedicated, brand trained customer service teams across phone, chat, email, WhatsApp and social — handling queries, billing, complaints and retention. First contact resolution, not deflection.
Explore customer service →Support that keeps them running.
Tiered L1–L3 technical support for hardware, software, broadband, apps and connected devices — troubleshooting, onboarding and escalation. Every contact logged, every fix measured.
Explore technical support →Their leads. Our conversions.
A leading UK insurance brand handed us the leads their internal team couldn't close — the ones that had abandoned applications, dropped off comparison sites, and gone cold for weeks. TCH converted them into £3.7M of new business in twelve months. That's the work we do every day. It's also the work most "outsourcers" tell you can't be done.
Your funnel is leaking.
Most of the cash is on the floor.
Look at any commercial funnel honestly and the same picture appears: you've already paid for the traffic, the marketing and the brand impressions — but four out of five of those people walk away before they buy. That isn't a marketing problem. It's a conversion problem. And conversion is what we do.
We work inside your business first.
Then we build the revenue engine.
Most outsourcers turn up with a script and a seat plan. We turn up with questions. Before any agent ever picks up a phone for you, our team sits with your commercial leaders, your product owners and your data — and we work out exactly what you sell, who you sell it to, and why people buy. It's a proper consultancy engagement — and it's part of the service.
Six channels. One conversation.
We meet your customers where they actually are — and we sell, serve and support them there. Every channel is run by Academy trained professionals and joined up into one conversation history, so whether it's a sale, a query or a fault, the next touch always lands like the first.
Sales people. Phenomenally trained.
Built to sell absolutely anything.
Most call centres recruit for attendance. TCH recruits for sales aptitude — then puts every new agent through the TCH Sales Academy. It's where we teach how people actually buy, how to read intent down a phone line, how to handle the four objections that kill 80% of deals, and how to land the close without it sounding like a close. Because we understand the consumer.
A 500 seat state of the art
sales operation. Built in Swansea.
TCH operates out of a 500 seater purpose built sales centre at The Refinery, Enterprise Park, Swansea — a genuinely modern operation engineered for one job: converting leads into revenue. UK based. UK accents. UK accountability. And proud of it. Backed by a wider UK group, with the network and scale to grow when our clients do.
Other outsourcers handle calls.
We deliver revenue growth.
Every outsourcer claims to be different. The honest test is what they measure themselves against. If the conversation is about call handling time, you're not buying revenue — you're buying seats.
Three phases. One outcome:
a sales process you can prove works.
We don't do six month "discovery". Most TCH engagements move from first conversation to live revenue within weeks — not months. We audit first, we validate hard, we build the process, then we deliver it. And every phase has a measurable exit gate. No phase pays out unless the previous one earned its keep.
- Conversion baseline mapped across every channel
- Lead source & data quality scored
- Funnel leak points isolated & quantified
- Sales process gaps identified vs. industry best
- Commercial model signed off · exit gate
- New sales process engineered around buyer behaviour
- Scripts, objection paths & channel cadence designed
- Agent team recruited & Academy trained
- Tech & CRM integrated · QA framework live
- Pilot block of real leads worked · exit gate
- Full campaign live on agreed lead flow
- Weekly conversion & £ revenue reporting
- Continuous A/B on scripts, channels, offer
- QBR & commercial review against £ targets
- Scale up · sectors · channels · repeat
Sectors we know. Revenue we've already converted.
Ten years generating client revenue, primarily across regulated B2C verticals — and increasingly into B2B where complex sales cycles need a trained closer. If your sector isn't listed, ask. Our agents are Academy trained to sell anything.
Customer care that protects the brand
you spent so much to build.
Your customers don't separate sales from service — it's all one experience of your brand. We staff, train and run the front line across every channel, with quality, empathy and resolution at the heart of every conversation. First contact resolution, not deflection.
Front line customer service
Phone, live chat, email, WhatsApp and social — handled by UK agents trained on your products, tone and policies. Queries, orders, billing, account changes and general help, resolved first time.
Complaint handling, done right
Structured complaint capture, investigation and resolution aligned to FCA Consumer Duty and your own SLAs. We turn a bad moment into a retained customer — and feed the root causes back to you.
Save desks & winback
Cancellation saves, churn winback and loyalty conversations run by people trained to retain — not just process the cancellation. Protecting the revenue your sales team worked to win.
Tiered technical support, from first touch to fix.
From simple how to questions to complex escalations, our technical teams resolve issues quickly and keep customers informed throughout. We staff to your products and systems — hardware, software, broadband, apps, IoT and connected devices — across a clear L1–L3 escalation model. Every contact logged, every fix measured.
- First contact diagnosis & guided troubleshooting
- Account, setup, connectivity & how to support
- Known issue fixes from a maintained knowledge base
- Clean escalation with full case notes
- Customer kept informed end to end
- Deeper diagnostics on complex faults
- Configuration, integration & device level support
- Replication, logging & root cause capture
- Coordinated field/engineer hand off where needed
- Trend & defect reporting back to you
- Liaison with your engineering / vendor teams
- Major incident handling & customer comms
- Bug triage, workaround & release tracking
- Knowledge base & self serve improvement
- Continuous improvement & QBR feedback loop
An award winning UK contact centre —
built on quality, empathy and assurance.
Since 2016 we've delivered outstanding service from our Swansea operation, with people trained to look after your customers on any channel. We do the right thing because it's the right thing to do — and we measure ourselves on resolution, satisfaction and retention, not just average handling time.
Specialist by name.
Group scale behind us.
TCH CX Limited and TCH Global Limited are part of a wider, larger group — giving our clients the reassurance of real scale behind a focused sales specialist. With a national network of operation centres across the UK and group turnover of £48.8M, we have the capacity, infrastructure and financial stability to grow a successful campaign without our clients ever changing partner.
Let's start converting
your leads into revenue.
A 30 minute conversation. We look at where your funnel is leaking, where your enquiries die, and where the cash is sat on the floor — and we build the business case in pound notes. Pilot live in weeks. Revenue measurable from day one.