A world of support at your fingertips


In 2023, TCH Group established TCH South Africa to seamlessly operate with The Consumer Helpline as one team with a shared vision.  Our expertise in sales and service means that we can offer a range of solutions to meet all your business needs.

Why South Africa?

South Africa has established itself as a thriving outsourcing hub on the strength of the overall quality of services delivered. 

Service Orientated

Deep domain expertise and knowledge across verticals such as Financial Services / Insurance, Telecom, ICT, Education, Retail, Energy, Utilities and Healthcare.

Vision for Growth

We have a proven ability to provide a well-educated and reliable workforce aligned with our corporate and social values, ready to support your business.

Culture & Environment

Proximity in culture, time zone, and geographical location to major locations paves a strong base for global outsourcing within South Africa.

Language Proficiency

With fluent English speaking talent, South Africa remains popular in the broader Anglosphere, with attention being placed on accent quality and empathy with consumers

Outsourcing Meets Innovation

We specialize in exceeding the expectations of our clients and pride ourselves on delivering solutions that go beyond the ordinary.



BBBEE Status - Level 1

Charity begins at home and we believe in not only supporting our local community but helping it to thrive. When we refurbished our offices, the local church was the first to benefit from our old floor tiles. We work with local soup kitchens and other charity drives. Ask us and we’d be happy to take the time to show you our involvement locally.



Reducing Local Unemployment

Strong government backing for training programmes and accreditation schemes supporting our attraction of talent and our vision for social impact.