Dawn-Louise Kerr

TCHGroup-Delivering-Customer-Service-Human-Touch

1 min read

Delivering Customer Service with a Human Touch

Technology doesn’t change human behaviour - it amplifies it. The printing press and social media didn’t create communication, they just made it global Cars, planes and trains didn’t create wanderlust or curiosity, they just made it easier to travel...

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TCHGroup asks is the contact centre world Embracing the Evolution of AI or is it a red flag for the demise of service standards?

2 min read

The Impact of AI in the Contact Centre Industry

In a world where customer service is paramount, the contact centre industry stands at the forefront of delivering exceptional experiences. As we...

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TCHGroup_Empowering_Utilities_Clients

1 min read

A Proactive Approach to Tackling Energy Sector Challenges

In today's dynamic energy landscape, staying ahead of industry challenges is crucial. Ever more being a topic of discussion in the news, the growing...

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The Consumer Helpline_SoCoffee_Partnership_Wales

2 min read

The Consumer Helpline partners with SO Coffee to support employee incentives whilst still being sustainable

The Consumer Helpline and SO Coffee, showcasing two Welsh companies coming together to make an impact with a difference.

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1 min read

The Consumer Helpline announce multi-year partnership with The Ospreys

We are proud to announce a new multi-year partnership with The Ospreys that will see TCH take up a place on the back of the Ospreys shirt ahead of...

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TCHGroup_Launches_OurWorld_Initative_With_CGI

1 min read

Launching our Sustainability Initiative, Our World.

TCH Group is proud to begin the journey of becoming a more sustainable business, working in collaboration with CGI to launch our initiative "Our...

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The_Consumer_Helpline_Secures_SME_Capital_One_Of_A_Kind_BIMBO_Deal

3 min read

Funding secured: SME Capital makes first Welsh investment deal

The Consumer Helpline is delighted to announce a new ownership structure following a Buy-in Management Buy-out (BIMBO) funded by SME Capital. This is...

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