1 min read
Delivering Customer Service with a Human Touch
Technology doesn’t change human behaviour - it amplifies it. The printing press and social media didn’t create communication, they just made it...
BPO
2 min read
The Impact of AI in the Contact Centre Industry
In a world where customer service is paramount, the contact centre industry stands at the forefront of delivering exceptional experiences. As we...
1 min read
The Consumer Helpline welcomes TCH South Africa into the TCH Group
The Consumer Helpline (TCH) is delighted to announce the latest member of our global family network - TCH South Africa.
3 min read
Funding secured: SME Capital makes first Welsh investment deal
The Consumer Helpline is delighted to announce a new ownership structure following a Buy-in Management Buy-out (BIMBO) funded by SME Capital. This is...