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1 min read

Delivering Customer Service with a Human Touch

Technology doesn’t change human behaviour - it amplifies it. The printing press and social media didn’t create communication, they just made it...

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TCHGroup asks is the contact centre world Embracing the Evolution of AI or is it a red flag for the demise of service standards?

2 min read

The Impact of AI in the Contact Centre Industry

In a world where customer service is paramount, the contact centre industry stands at the forefront of delivering exceptional experiences. As we...

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The Consumer Helpline Welcomes TCH South Africa

1 min read

The Consumer Helpline welcomes TCH South Africa into the TCH Group

The Consumer Helpline (TCH) is delighted to announce the latest member of our global family network - TCH South Africa.

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3 min read

Funding secured: SME Capital makes first Welsh investment deal

The Consumer Helpline is delighted to announce a new ownership structure following a Buy-in Management Buy-out (BIMBO) funded by SME Capital. This is...

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