2 min read
The Impact of AI in the Contact Centre Industry
In a world where customer service is paramount, the contact centre industry stands at the forefront of delivering exceptional experiences. As we...
2 min read
In a world where customer service is paramount, the contact centre industry stands at the forefront of delivering exceptional experiences. As we...
1 min read
In today's dynamic energy landscape, staying ahead of industry challenges is crucial. Ever more being a topic of discussion in the news, the growing...
1 min read
The Consumer Helpline (TCH) is delighted to announce the latest member of our global family network - TCH South Africa.
1 min read
What makes a successful leader? The team at The Consumer Helpline asks this question as we launch our Future Leaders Programme.
8 min read
January is National Mentoring Month. At The Consumer Helpline, we know that mentoring staff is essential to help them grow and develop their skills...
3 min read
The Consumer Helpline is delighted to announce a new ownership structure following a Buy-in Management Buy-out (BIMBO) funded by SME Capital. This is...
1 min read
Working in a contact centre in Wales is an exciting and rewarding career opportunity. As the primary point of contact for The Consumer Helpline, the...