1 min read
Delivering Customer Service with a Human Touch
Technology doesn’t change human behaviour - it amplifies it. The printing press and social media didn’t create communication, they just made it...
Contact Centre
2 min read
The Impact of AI in the Contact Centre Industry
In a world where customer service is paramount, the contact centre industry stands at the forefront of delivering exceptional experiences. As we...
1 min read
A Proactive Approach to Tackling Energy Sector Challenges
In today's dynamic energy landscape, staying ahead of industry challenges is crucial. Ever more being a topic of discussion in the news, the growing...
1 min read
The Consumer Helpline welcomes TCH South Africa into the TCH Group
The Consumer Helpline (TCH) is delighted to announce the latest member of our global family network - TCH South Africa.
1 min read
What makes a successful leader?
What makes a successful leader? The team at The Consumer Helpline asks this question as we launch our Future Leaders Programme.
8 min read
The value of mentoring in a contact centre
January is National Mentoring Month. At The Consumer Helpline, we know that mentoring staff is essential to help them grow and develop their skills...
3 min read
Funding secured: SME Capital makes first Welsh investment deal
The Consumer Helpline is delighted to announce a new ownership structure following a Buy-in Management Buy-out (BIMBO) funded by SME Capital. This is...
1 min read
5 Reasons to work in a contact centre in Wales
Working in a contact centre in Wales is an exciting and rewarding career opportunity. As the primary point of contact for The Consumer Helpline, the...